Carver Companies

ORDER PROCESSING

Orders take 10–15 business days to process and produce before shipping or pickup.

DELIVERY

• You’ll receive an email notification (to the address provided at checkout) when your order is ready.
• Orders must be picked up within 6 months (180 days) of notification.
• Orders not picked up within this time will be considered abandoned and donated to a charity of our choice. No refunds will be issued for abandoned orders.

• The shipping method you choose applies after your order is produced.
• Expedited shipping affects only delivery time, not production time.
• For questions, please contact our office.

ORDERS

• Express payment methods (PayPal, Apple Pay, etc.) will automatically select “Pick Up at Wicked Smart” as your delivery method.
• All sales are final — items are custom-made per order.
• We cannot accept returns or exchanges for decorated garments.
• Orders canceled during production are subject to a restocking fee.

BACKORDER POLICY

• Wicked Smart is not responsible for backordered items that miss the expected delivery date.
• We will fulfill backorders as soon as items arrive for decoration.
• Stock levels may change between the store opening and closing dates. We will keep you updated on any delays.

SIZING

QUESTIONS